Delete Your Account
How to delete your account
Open WiseFlow, go to Settings, and choose the account-deletion option. This removes your account and its data without needing to contact us.
If you can't access the app
Email contact@wiseflowapp.com with the subject “Delete My Account” and the email address associated with your WiseFlow account. We acknowledge requests within five business days and target completion within 30 days.
What is deleted
We delete or permanently de-identify your account profile, transactions, wallets, budgets, goals, financial records, Wisey chat history, push-notification tokens, device identifiers, and app preferences.
Retention exceptions
Security, fraud, and compliance records may be retained for up to 180 days. Encrypted backups may persist up to 90 days before automatic removal. Anonymized, aggregated analytics that cannot identify you may be retained.
Cancel subscriptions separately
Deleting your WiseFlow account does not cancel a paid subscription. If you subscribed on Android, cancel in Google Play; if you subscribed on iPhone, cancel in your Apple ID subscription settings. Do this first to avoid future charges.
Email a deletion request